WARRANTY

Subject to the terms and conditions contained herein, Vwalla Pte Ltd warrants to the purchaser of installed Vwalla products that for a period of two (2) years from the date of installation of Vwalla products in the original customer’s location, that Vwalla building materials will be free from manufacturing defects and perform in service when properly installed and maintained. If a manufacturing defect occurs during the warranty period, Vwalla Pte Ltd will at its option, repair or replace the defective Vwalla building material. This warranty is limited to the purchaser of Vwalla products and is non-transferable. The 2-year period is only applicable to products sold after 1st Jan 2020.

1. What this 2 Year Limited Warranty covers

1.1. This limited warranty covers Vwalla products that have been purchased and installed by Vwalla Pte Ltd only.

1.2. Vwalla Pte Ltd may repair or replace the defective Vwalla product within the 2-year warranty period, but such replacement products must contain the same characteristics (same profile, colour and etc.) as the defective products purchased by the consumer. Should this product be discontinued or unavailable for any reason, then the defected product will be replaced by Vwalla product with similar characteristics.

1.3. Subject to the limitations stated herein, this limited warranty covers products that have been maintained according to the Vwalla Care and Maintenance set forth on the last page of this Letter of Warranty.

2. What this 2 Year Limited Warranty does not cover

2.1. Any damage caused by actions taken by third parties not related to Vwalla Pte Ltd, such as problems caused by incorrect preparation of the product, improper installation methods, or other modifications or manipulation of the original Vwalla product;

2.2. Wear and tear on the Vwalla product, the exposure of the product to heat or direct Ultra Violet (UV) sunlight, improper use or abuse, excessive force, or abrasive or corrosive substance.

2.3. This limited warranty does not cover cracks, chips or scratches unless they were caused by a defect in the Vwalla product.

2.4. A chip or a scratch is not a defect caused by an external force unless Vwalla Pte Ltd considers the force to be negligible.

2.5. A crack is not a defect if it is caused by excessive weight being applied to the surface (such as someone leaning onto the Product or the hanging of a heavy object onto the Product);

2.6. Caused by thermal shock such as placing a hot object near the Product.

2.7. The Vwalla warranty is limited to the repair or replacement of the Vwalla product. If the product is replaced, the warranty does not cover costs incurred and relating to dismantling and installation of the Product. The Vwalla warranty does not cover any other losses arising out of a defect in the Product.

3. When the 2 Year Limited Warranty does not apply

3.1. The Vwalla warranty does not apply if the Product is used as a tabletop surface or flooring;

3.2. Used in any outdoor application where it is exposed to weathering or Ultra Violet (UV) radiation;

3.3. Used in or around swimming pools, spas or other wet places where it may be exposed to water;

3.4. Used adjacent to any type of heat source;

3.5. Improperly installed;

3.6. Installed by a person who is not professionally qualified to install the Product, or who is not licensed to perform the installation work under the law applicable to the place of the installation.

4. Care and Maintanence Guide

4.1. Dust the Wall

To maintain the appearance of your fluted panels, it’s important to dust them regularly. Use a soft, lint-free cloth or a microfiber duster to gently remove any dust or debris.

4.2. Use a Cleaning Solution

For tougher stains or residue, use a cleaning solution made by mixing warm water with a mild cleaner such as dish detergent.

4.3. Wipe the Panels

Before cleaning the entire wall, test the cleaning solution on a small area. Once you’re ready to clean the entire wall, wet a sponge or soft cloth with the cleaning solution and wring out any excess water. Start at the bottom and work your way up in small sections, wiping the panels gently to avoid streaks and drips.

4.4. Let the Wall Dry

After wiping the panels, use a clean, dry cloth to dry them. If you’d like to speed up the drying process, you can also turn on a fan to increase air circulation.

5. How to make a Warranty Claim

If you believe that there is a defect in your Vwalla product, and wish to make a claim under this warranty, you must do so by email, letter, or by telephone by contacting Vwalla Pte Ltd at:

Vwalla Pte Ltd
1 Tampines North Drive 1, T-Space, Singapore 528559
Tel: +65 8111 4208
Email: hello@vwalla.co
Website: vwalla.co

To obtain service under this warranty, you must permit Vwalla Pte Ltd to inspect your Vwalla Product at the place of installation. Also, you must reasonably cooperate with Vwalla Pte Ltd in their efforts to service this limited warranty. All obligations of Vwalla Pte Ltd under this warranty are contingent upon Vwalla Pte Ltd being provided proper notice by the purchaser covered by the warranty and a reasonable opportunity for Vwalla Pte Ltd to perform. Your failure to allow for an inspection will void this warranty.