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Warranty Terms

This Warranty Service Contract (the “Contract”) is offered by Vwalla.co (“Vwalla”). The words “we,” “us” and “our” refer to Vwalla.co and “you” and “your”, the purchaser of this Contract. Your rights and obligations under this Contract become operative from the date of expiry of the manufacturer’s original warranty in relation to the product which you have purchased (the “Product”).

1 Year Manufacturer's Warranty
Our 1 Year Manufacturer's Warranty includes original defects on our products. This warranty covers pre-existing faults in materials and any issues of workmanship. Please understand that damage done by a user is not covered in this warranty. This includes: any damage resulting from an accident, improper handling, enduring excessive weight, normal wear / tear, exposure to extreme temperatures, abrasive surfaces, and any type of moisture or oily substances.

Repair/Replacement Information
We have the sole option to repair or replace your Product with like kind, quality and specifications. In the event that it is more economical to replace your Product instead of repairing it, the original Product shall be replaced with a similar product.

Due to advances in technology, the replacement product may be of lower retail value than the original Product. If the original Product is replaced, this Contract will cease from the replacement date.

This Contract shall immediately cease and become void if the Product is found to have been tampered, modified, the serial number defaced or removed or repaired by an unauthorized repairer.

When Product failure occurs, please send us an email immediately at hello@vwalla.co to report the failure. 

To validate coverage, please ensure you keep all the proof of purchase, such as email receipts.

Contract Termination:
This Contract will terminate automatically: (i) upon expiry of the term of this Contract, (ii) upon replacement of the Product if beyond economical repair or (iii) upon written notification of termination of this Contract within 30 days of original purchase of this Contract, whichever is the earlier.

Transfer of Warranty to Second Owner:
If you sell or transfer your Product to another consumer within the warranty period, the contract is automatically terminated.

This Contract is not an insurance policy or guarantee; it is a service contract. This Contract is not a guarantee or promise relating to the nature of the material, workmanship or performance of your Product covered by this Contract.

For contract verification purposes, you may be required by our customer service representative to present your email receipt to expedite the service of your Product. As such, we recommend that you save your email receipt in a safe & secure place.


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