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Shipping Policy

Singapore Delivery Times
Standard Delivery - 3 to 5 business days
Expedited Delivery - 1 to 2 business days

All orders will be delivered between 10am-6pm on weekdays. Please ensure that there will be someone to receive the order within the delivery time frame.

Self-Collection
Self-collection can be done from Monday to Friday, from 9am - 6pm at our office located at 10 Tampines North Drive 4, #06-02 JTC Space, Singapore 528553

Delivery Fees
Orders above $200 receive free Standard delivery.
For orders below $200, there is a delivery charge of between $10 and $30, depending on the delivery option selected.
We do not deliver to our offshore islands (Pulau UbinPulau Tekong, Jurong Island, etc.)
Delivery to Sentosa will incur an extra charge of $10 to cover our entrance fees.

Processing Times
Processing times are not included in shipping times. All orders are processed and are ready for self-collect, or dispatched for delivery within 2 business days.

Pre-orders
Pre-orders typically ship in 7-12 business days

Order Cancellation
All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. Once an order is shipped, we incur irreversible fees and are unable to do so free of charge. We strictly adhere to the following cancellation policy:

  • All shipped orders will incur a $15 cancellation fee.
  • Refunds will be refunded to the original form of payment.

If you cancel your order after it has been shipped, please follow our Returns/Refund Policy. The cancellation will have to be treated as a Return.

Tracking codes
You will receive a shipment notification with a tracking code once your order has shipped.

A tracking link will automatically be emailed to the email used to purchase.

Countries
We can arrange to ship internationally, provided the delivery destinations are serviced by couriers companies. The shipping rates for international shipments will vary accordingly to destinations, please contact us at sales@vwalla.co if you require international shipping. We will check for the shipping rates and send you a separate quotation.

Delays
We will not be held responsible for any delays that are out of our control. (e.g. customs delays / holiday or peak period congestion / bad weather conditions etc.) We seek your patience and understanding.

Lost orders or packages
We are not responsible for your order or package once it transfers to the shipping courier, it is then their responsibility to deliver and handle concerns for shipping delays or lost packages. You will not be refunded for the purchase from us if the shipping courier loses the package.

Shipping preferences 
Your shipping address can be modified on your checkout page. If you have a change to your shipping address after placing an order, you can send us an email. We ask that you contact us (hello@vwalla.co) to request for any modifications; please note, however, that once your order has shipped, we cannot make changes to the shipping address. 

Further inquiries
Please contact us if you require any additional information regarding shipping and tracking of orders at hello@vwalla.co.

 

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